Return & Refund Policy

Last updated: June 23, 2026

We want you to receive the item you ordered in good condition. Please review product details and dimensions before purchasing.

Damaged, defective, or incorrect items

Contact us at goiurui99@gmail.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging. After review, we may offer a replacement or refund as appropriate.

Returns

For eligible unused items, contact us within 14 days of delivery before sending anything back. Items must be unworn, unused, and returned with their original packaging. Returns sent without prior approval may not be accepted.

Custom, personalized, made-to-order, digital, or final-sale items cannot be returned unless they arrive damaged, defective, or incorrect. Earrings and other hygiene-sensitive goods are non-returnable once opened.

Return shipping and refunds

Customers are responsible for return shipping for change-of-mind returns. If we made an error or the item arrived damaged, we will provide instructions for the appropriate remedy. Approved refunds are issued to the original payment method after inspection. Original shipping charges and customs fees are not refundable unless required by law.

Cancellations

Contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipped.

This policy does not limit any mandatory consumer rights that apply to you.